This is a note of appreciation for introducing us to your security system. Although we had no intention of buying a system (and really couldn’t afford it at the time), I’ve been so grateful ever since that we have it.
As you know, my husband has developed a serious heart condition, and when I go to work and he’s here alone, I’m secure in the fact that he has the panic button and a couple of neighbors who will respond to it. Also, he has been hospitalized for a total of more than twelve weeks since early July, and having the system turned on while I’m here alone has given me a great feeling of protection and comfort. We had a break-in several years ago, and it took us a long time to get over the fact that “someone” was in our home and going through our things. That feeling was worse than that caused by the loss of the things that were taken. Now I feel certain that it won’t ever happen again, or if it does, the burglar will be in for a very rude awakening.
One other thing that means a lot to us is that we know that you both stand ready to help in any problems we might have. We needed coaching in learning to use the system, and your time and patience meant a lot to us. With the continuing epidemic of home break-ins, it seems that no home should be without one of your alarm systems, and we just wanted you to know how much we appreciate doing business with you and how very pleased we are that we decided to invest in a very fine system. It’s also a good feeling to know that our purchase remains confidential and that you don’t use names of your customers to others. All in all, I guess you could consider this a fan letter!
Thanks for everything, Kathy and Bill!